1. If there is an organizational barrier, one must immediately contact the highest authority in that organization.
True
False
While it might be necessary to escalate an issue to a higher authority when facing an organizational barrier, it's not always the first or only step to take. Addressing organizational barriers should involve a systematic approach that considers the nature and severity of the issue, the existing chain of command, and the appropriate channels for communication within the organization. Often, it's best to start by addressing the concern at the appropriate level within the hierarchy before escalating to higher authorities. Escalation should be reserved for cases where local resolution is not possible or when the issue is of significant impact that requires immediate attention from higher management.
2.Role of informative writing is to explain opinions, not facts.
True
False
The role of informative writing is to convey factual information and provide an objective explanation of a topic, concept, or event. It is not primarily focused on explaining opinions. Informative writing aims to present accurate and well-researched information to educate readers without inserting personal biases or opinions.
Opinions are more commonly addressed in persuasive or argumentative writing, where the author aims to convince the reader of a particular viewpoint by presenting arguments, evidence, and personal perspectives. In informative writing, the emphasis is on presenting facts, data, and explanations in a clear and unbiased manner.
3.The goal of business writing is to impress the clients with colloquial language.
True
False
The goal of business writing is not to impress clients with colloquial language. In fact, business writing typically aims to communicate information clearly, professionally, and effectively. It's important to use language that is clear, concise, and appropriate for the context. Colloquial language, which includes informal or conversational expressions, might not convey the professionalism and seriousness that is often expected in business communication.
4.Ethical communication involves an audience centered approach
True
False
Ethical communication indeed involves an audience-centered approach. Ethical communication is the practice of conveying information, ideas, and messages in a manner that respects the rights and dignity of all parties involved. An audience-centered approach in ethical communication means considering the needs, values, perspectives, and potential impacts on the recipients of the message.
5.Choice of words like simple words play an important role in effective writing.
True
False
6.Which among the following is not a part of organizational breakdown?
Misunderstood application of media
Fear of superior’s perception
Fear of rejection
Negative attitude in an organization
7.Arrange the following in order, from what should be done first to what should be done last while writing a research paper
(i) Researching
(ii) Revising
(iii) Conceptualizing
(iv) Drafting
iv-ii-iii-i
ii-iv-i-iii
iii-i-iv-ii
i-iii-ii-iv
8.Complete the following format:-
Date
______
Sub:
Salutation
Main Body
Complimentary close
Signature
________
Enclosure, Name
Inside address, Name
Inside address, Enclosure
Name, Inside Address
9.Semantic Gap occurs because-
Meanings are difficult
Meanings are contextualized
Meanings are confusing
Language is confusing
10.Breakdown in a communication process, happens at three levels- Intrapersonal, interpersonal and ___________ level.
Office
Organization
State
National
11.Match the following levels to their characteristics:-
Source level A. Information Overload
People level B. Categorical Thinking
Organization level C. Emotional outbursts
1-C, 2-A, 3-B
1-A, 2-B, 3-C
1-A, 2-C, 3-B
1-B, 2-C, 3-A
12.A piece of official business writing which is circulated within the organization is called:-
Official Letter
Memo Report
Official Report
Memorandum
Minutes
13.Ethical considerations include-
Mixed reactions
Misquoting
Misunderstanding
Misdirecting
Plagiarism