ABOUT THE COURSE :
Soft Skills, a buzz word today has attracted the attention of students, professionals and entrepreneurs all over the world. Employability, being the major concern today, every individual aims at getting coveted jobs. Employability today is commensurate with proving multiple skills in varied situations in a fast changing world. Hence, everyone aspiring for jobs today has to prove one’s mettle in various situations where one requires to be armed with different skills, which, collectively come under Soft Skills. One may be armed with good competence of one’s subject but one cannot compete with his peer groups unless one has the potential of performance. Performance can be ensured with the demonstration of certain abilities that can help a professional communicate, corroborate, convince, evaluate and look into the continuing as well as the upcoming trends of the corporate world from time to time.The course aims at creating awareness among the stock holders of the corporate world in which the role of individuals as team players and also as responsible leaders materializes to a great extent. The course, with its interactive and need based modules, will address various challenges of communication as well as behavioural skills faced by individuals at workplace and organizations in bridging the gaps through effective skills of interviews, group discussions, meeting management, presentations and nuances of drafting various business documents for sustainability in today’s global world.
CRITERIA TO GET A CERTIFICATE
Average assignment score = 25% of average of best 8 assignments out of the total 12 assignments given in the course.
Exam score = 75% of the proctored certification exam score out of 100
Final score = Average assignment score + Exam score
YOU WILL BE ELIGIBLE FOR A CERTIFICATE ONLY IF AVERAGE ASSIGNMENT SCORE >=10/25 AND EXAM SCORE >= 30/75. If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.
REMEMBER :- We are giving the best answer not 100% confirm answer so don't copy the answer blindly. Research about answers, it is possible that the answer is different from this blog.
1. Minutes serve as records for future references in business meetings.
True
False
Explanation:-
Minutes are typically taken during business meetings to serve as a record of what was discussed, decisions made, and actions to be taken. These minutes are important for future reference, accountability, and documentation of the meeting's proceedings.
2. Complimentary close and signature are placed on the left side in a semi block format.
True
False
Explanation:-
In a semi-block format business letter, the complimentary close and signature are placed on the right side, aligned with the date. This is different from a full block format, where the complimentary close and signature are also aligned to the left. In a semi-block format, most of the content is aligned to the left, but the date, complimentary close, and signature are aligned to the right.
3. Claim letter open with the statement of the problem.
True
False
Explanation:-
Claim letters typically open with a polite and concise introduction that establishes a positive tone. They may begin with a greeting and a brief reference to any previous communication or the context of the letter. The statement of the problem, or the main issue, usually comes after the introductory part of the letter. This approach helps set a respectful and professional tone before addressing the problem or issue.
4. MOV stands for Memorandum of understanding.
True
False
Explanation:-
MOV does not stand for Memorandum of Understanding. MOV is not a standard abbreviation for any commonly recognized term or phrase. A Memorandum of Understanding is typically abbreviated as MOU.
5. List of items to be discussed in the Minutes is called Minutes Discussion.
True
False
Explanation:-
The list of items to be discussed in the minutes of a meeting is not referred to as "Minutes Discussion." Instead, it is typically referred to as the "Agenda" or "Agenda Items." The minutes themselves are a written record of what was discussed and decided upon during the meeting. They include details such as the date, attendees, discussion points, decisions made, and action items.
6. What is the format of writing a date in a business letter?
10 April, 2017
2017, 10 April
2017, April, 10
April 10, 2017
7. What isn’t a goal of adjustment letters?
To recommend an employee
Rectification of the wrong
Promotion of further business
Regaining customer confidence
Explanation:-
The goal of adjustment letters is not to recommend an employee. Adjustment letters are typically written in response to a customer's complaint or concern, and their primary purposes include rectifying the issue, addressing the customer's grievances, promoting further business or goodwill, and regaining customer confidence. These letters are usually focused on resolving problems or addressing customer issues, not on recommending employees.
8. When a writer is not aware of the status/gender of the receiver, what is used?
Semi-block format
Simplified format
Oversimplified format
Regular format
Explanation:-
When a writer is not aware of the status or gender of the receiver, they typically use a gender-neutral or generic salutation and format. It's not necessarily tied to a specific format like "Semi-block," "Simplified," or "Oversimplified." The most common gender-neutral salutation is "To Whom It May Concern," which can be used in various letter formats, including regular and simplified formats. The choice of format (e.g., block, modified block, semi-block) is often a matter of style and organizational preference, but the salutation can be adapted to suit the gender-neutral or unknown status of the recipient.
9. The style of a research paper should be-
Subjective
Informative
Selective
Objective
Explanation:-
The style of a research paper should be **objective**. In a research paper, the author is expected to present facts, evidence, and analysis without personal biases or opinions. The goal is to provide an objective and informative account of the research topic based on data and credible sources, rather than expressing subjective views or personal judgments.
10. _______ type of circular is used for a wider population.
Public circular
Official circular
Explanation:-
The type of circular used for a wider population is a **Public Circular**. Public circulars are distributed to a broader audience, which may include the general public, stakeholders, or a large community of individuals or organizations. These circulars often contain information, announcements, or notifications of public interest. In contrast, an official circular may be intended for a specific organization, department, or group within an organization and may not have as wide of a distribution.
11. ______ comes after the date in a business letter.
Reference
Inside address
Explanation:-
In a business letter, the **Reference** typically comes after the date. The sequence in a business letter usually follows this order:
Explanation:-
Structure and Format
i. Letter Head
ii. Date
iii. Reference
iv. Inside Address
v. Subject Line
vi. Salutation
vii. Body
viii. Complimentary Close
ix. Signature
x. Enclosure
12. Which one of the following are different types of format of various business letters.
Full block format
Full modified format
Semi-modified block format
Simplified format
Full simplified format
Explanation:-
Various types of format for business letters include:
1. Full Block Format
2. Modified Block Format
3. Semi-Block Format
4. Simplified Format
13. In a business letter, double space is followed between ____ and _____.
Date and Inside Address
Salutation and Subject line
The end of the body paragraph and the complimentary close
Date and Salutation
Date and Signature
Explanation:-
In a business letter, double space is typically followed between the **end of the body paragraph and the complimentary close**. Double spacing in this area helps separate the body of the letter from the closing, making it visually clear and easier to read.